Reporting Crashes

By CCP Habakuk

Was my crash information already sent to CCP?

The EVE client tries to send crash information including the crash dump file to CCP, if it is able to do so (the computer did not crash fully, ...) and if it is not disabled through ESC menu - General Settings - "Upload crashes automatically". You will be able to see if the crash dump upload was successful, if you had LogLite running when the crash happened.

It is still very useful to report the crash through a bug report, even if we received a crash dump, as the additional information from the bug report can be very useful in fixing the cause for the crash. 

Application Crash

If the crash does not affect the system, but instead brings up a windows error report "exefile has caused a problem and needs to close" for example, then this is an application crash. This is possibly EVE itself crashing, but still could be a third party application causing EVE to crash. To enable us to help you with this, or to bring this to the attention of the developers in the quickest way possible, we need a .dmp file. This type of .dmp will be created in most cases directly by EVE. In other cases you have to use other ways, which vary depending on your version of windows.

EVE-client generated minidump

In most cases you will be able to find the crash-dump in following location without need to configure anything: %LOCALAPPDATA%\CCP\EVE\

Look for a .dmp file, which was generated at the time of the crash - this file was also sent to CCP already through the crash reporting system, if it was enabled and not blocked otherwise. Please still attach it to the bug report for the case that the automatic upload was not successful.

Other methods for Windows 7 and newer

Please note: You should not follow these instructions if you have changed the default debugger on your system, or if you have visual studio installed. Instead, if this is the case, when eve crashes click "debug" go to the debug menu and click "save dump file".

The most reliable way to create a .dmp file is when EVE crashes and you are presented with the dialog that is telling you that EVE crashed, do not click ok. Instead, follow these instructions:

  1. Start Task Manager. To do this, use one of the following methods:
    • Right-click an empty area of the task bar, and then click Task Manager.
    • Press CTRL+SHIFT+ESC.
  2. Click the Processes tab.
  3. Right-click the name of the process that you want (EVE should be called "exefile.exe"), and then click Create Dump File.
  4. If you are prompted for an administrator password or confirmation, type your password or click Continue.
  5. Look in the following folder: C:\Users\UserName\AppData\Local\Temp for the dump file.
  6. When you receive a message that states that the dump file was successfully created, click OK.

Then you may click ok on the dialog that told you Eve crashed. Then navigate to the above path and attach the dump file to your bug report or petition.

Please note: All .dmp or .mdmp files need to be zipped before attaching them to a bug report and some may be too large to attach directly. 

Mac OS X

Client generated crash dumps are normally stored in ~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP (or in a similar location if specified otherwise for multiple clients or similar).

As we see this quite often: Crash dumps with zero bytes hint toward the client running out of memory.