The Council of Stellar Management
What is the CSM?
The Council of Stellar Management is a player advocacy group, consisting of 10 members democratically elected by the players to advise and assist CCP in the continuous development of EVE. The CSM brings focused, structured feedback from the community to CCP and represents its views and interests.
The role of a CSM member
The role of a CSM member is to represent the player community in the development of EVE Online. As an elected representative, the CSM will have clear communication paths with CCP and a chance to influence the development of EVE Online.
The function of a CSM member
The CSM will have regular online meetings and direct access to chat channels with development staff.
The CSM may be asked to attend on-site summits in Iceland in-person where you will have the opportunity to take part in high-intensity work sessions with the EVE teams. Every member of the council will have a chance to join remotely if they are unable to attend, and every member can request summit sessions with specific teams or on specific topics. CCP will cover the cost of flights, lodging and transfers within Iceland for those attending CSM summits.
The CSM will have access to some CCP internal sites where you will be able to propose features in a formal way.
The CSM coordinator/s will be available via email, and members of the council can request one-on-one calls should they have questions or concerns regarding their CSM work. Anything the council needs from CCP should generally be requested first through the CSM coordinator/s.
CSM input on EVE Online development and access to information
CCP will solicit the CSM’s feedback on different aspects of EVE Online, and at different stages of feature development. Council members will sign a Non-Disclosure Agreement so that CCP can engage them in discussions under the assumption they will remain private unless there is mutual agreement to share the contents of the discussion publicly.
Generally, CCP wants to work with the Council of Stellar Management in 3 major ways:
- Getting feedback on EVE development priorities and long term roadmap
CCP will ask questions; share and discuss options; and work with the CSM to understand the community sentiment on the current state of EVE Online, as well as help decide priorities for the long term roadmap. These are discussions that CCP will also have to some extent with the broader player base, but will have in a more focused and generally earlier form with the CSM as elected representatives of the player base. CSM delegates will also contribute to shaping the priorities for EVE Online. It is CCPs intention that it will be possible for the council to bring back many of these discussions to their constituency to discuss.
- Discussing ideas, theory and design approaches for potential EVE Online features
CCP will ask questions, share ideas, and talk about potential features with the CSM – including ideas that may never be further developed or released. CCP will be discussing the substance of features and design concepts to the level of detail needed to have mutual understanding of them, and the impact they will have on EVE. CSM delegates are likely to be privy to some early stage information about potential upcoming features, but it is the general intention of CCP to share with the whole community early, and use the CSM to help channel community feedback. CCP encourages CSM members to channel community feedback on potential or early stage EVE features.
- Getting feedback on features in active development
CCP greatly values help from the CSM in both providing direct feedback and gathering player feedback on features that are in active development, in public testing on test servers, or as optional features on Tranquility.
For features in active development, CCP may share information about solidified features with the CSM in advance of making them public. This may include finalized statistics, in-game cost numbers, and the exact function of certain features. The window between the CSM knowing and the public knowing about this level of detailed information will generally be short, and it should also be clear to all players what kind of feedback opportunity the CSM has had.
Benefits for CSM members
While serving on the CSM, all members of the council are eligible for free Omega status on a single account. They are also eligible for free admission to any CCP run event such as EVE Fanfest or EVE Vegas.
Freedom of Expression
As a CSM delegate you always represent yourself and your own views. At no point will you be asked or required to represent a CCP viewpoint or be expected to conform to standpoints preferred by CCP. It is generally expected you will represent your views and stances on your CSM work with the EVE playerbase, but it is not required.
Term Length, Dismissal and Resignation
The council sits for a term of approximately 12 months, lasting from Fanfest of each year to Fanfest of the next year. Members of the council are welcome to run for successive councils, and there is no limit to the number of times they may be elected. In cases where a member resigns from the council before the end of their term, the candidate with the next highest number of votes that wasn't elected may be asked to join the council. In cases of Code of Conduct breaches or NDA violations, members of the council may be dismissed by CCP. Further action may be taken when appropriate under the terms of the EULA and the NDA. Members dismissed in this manner may become ineligible to serve on the CSM in the future.
Code of Conduct
As a member of the Council of the Stellar Management, there are certain expectations regarding behavior.
- Members of the council are expected to engage in discussion with CCP and other council members in a professional and constructive manner.
- Members of the council are expected to keep ongoing discussion with CCP private until such a time that there is mutual agreement to share that discussion. Assume all details are private until otherwise agreed upon. If a member of the CSM is unsure whether they can share a particular piece of information, they are responsible for asking CCP and verifying whether they may do so.
- Members of the council shall not use any information gained in confidence or before the general public to derive any personal benefit in the game, either directly or indirectly.
- Members of the council must follow the provisions in the EULA and TOS at all times.
- Members of the council are expected to maintain a reasonable level of activity with the council.
Failure to abide by the code of conduct can result in early dismissal from the Council of Stellar Management.
Historically, the CSM was governed by a White Paper. While no longer in use, you can find it here.