The Council of Stellar Management
What is the CSM?
The Council of Stellar Management is a player advocacy group, consisting of 10 members democratically elected by the players to advise and assist CCP in the continuous development of EVE Online. The CSM brings focused and structured feedback from the community to CCP and represents their views and interests.
The role of a CSM member
The role of a CSM member is to represent the player community in the ongoing development of EVE Online. As an elected representative, a CSM member will have clear communication paths with CCP and a chance to influence the development of EVE Online many times over the course of their term.
The function of a CSM member
The CSM will have regular online meetings with the Community Team, access to some internal sites and a direct connection to various teams across the organization via chat channels.
The CSM will be asked to attend on-site summits in person in Iceland where they will have the opportunity to take part in high-intensity work sessions with the EVE Online teams. Every member of the Council will have a chance to join remotely if they are unable to attend, and every member can request summit sessions with specific teams or on specific topics. CCP will cover the cost of flights, accommodation and transfers within Iceland for those attending CSM summits.
The CSM manager acts as the first point of contact for the CSM and is reachable via email or Slack. Members of the Council can also request one-on-one calls should they wish to discuss anything regarding their work as a CSM representative. Any needs, concerns or disputes should be brought to the attention of the CSM manager at the earliest convenience to ensure minimal disruption to the operation of the CSM institution.
CSM input on EVE Online development and access to information
CCP will solicit the CSM’s feedback on different aspects of EVE Online, and at different stages of development. Council members will sign a Non-Disclosure Agreement so that CCP can involve them in discussions under the assumption they will remain private unless there is mutual agreement to share the contents of the discussion publicly.
Generally, CCP wants to work with the Council of Stellar Management in 3 major ways:
- Getting feedback on EVE development priorities and long term roadmap
CCP will regularly share confidential information with the CSM to evaluate different options and make strategic decisions in liaison with the Council. CCP will strive to facilitate meaningful discussions to better understand current community sentiment around different aspects of EVE Online from the CSM and a player perspective, using this information to make educated decisions during the prioritization of future EVE Online development plans. It is CCP’s intention to make it possible for the members of the Council to bring back many of these discussions to their constituency for debate.
- Discussing ideas, theory and design approaches for potential EVE Online features
CCP will talk at length about potential EVE Online features with the CSM and share many ideas, including those that may never see the light of day. CCP will be discussing the substance of features and design concepts to the level of detail needed to establish a good mutual understanding, and the impact they may have on EVE Online. CSM delegates are likely to be privy to some early-stage information about potential upcoming features, but the general intention of CCP is to share with the community early and use the CSM to help channel community feedback. All CSM members are encouraged to bring forward community feedback on upcoming or new EVE Online features.
- Getting feedback on features in active development
CCP greatly values help from the CSM in both providing direct feedback and gathering player feedback on features that are in active development, in public testing, or as optional features on Tranquillity. For features in active development, CCP may share information about solidified features with the CSM in advance of making them public. This may include finalized statistics, in-game cost numbers, as well as the exact function of certain features. The window between the CSM and the public getting their hands on this level of detailed information will generally be short, and it should be clear to all players what kind of feedback opportunity the CSM has had.
Benefits for CSM members
While serving on the CSM, all members of the Council are eligible for free Omega status on up to five accounts. They are also eligible for free admission to any CCP run event such as EVE Fanfest.
Freedom of Expression
As a CSM delegate, you should always represent yourself and your supporters. You will never be asked or required to represent CCP’s viewpoint or be expected to conform to standpoints preferred by CCP. It is expected that you will always represent your views and act in good faith on behalf of the entire EVE Online community.
Term Length, Dismissal and Resignation
The Council sits for a term of approximately 12 months, and exact times are always communicated in advance via CCP’s official channels. Members of the Council are welcome to run for successive Councils, and there is no limit to the number of times they can be elected. In cases where a member resigns from the Council before the end of their term, the candidate with the next highest number of votes that wasn't elected may be asked to join the Council. In cases of Code of Conduct breaches or NDA violations, members of the Council may be dismissed by CCP. Further action may be taken when appropriate under the terms of the EULA and the NDA. Members dismissed in this manner may become ineligible to serve on the CSM in the future.
Code of Conduct
As a member of the Council of the Stellar Management, there are certain expectations regarding behavior.
- Members of the council are expected to engage in discussion with CCP and other council members in a professional and constructive manner.
- Members of the Council should respect confidence with other CSM members and avoid sharing details of internal CSM discussions without the explicit approval of all parties involved.
- Members of the Council must keep the ongoing discussion with CCP private until such a time that there is mutual agreement to share that discussion. Assume all details are private until otherwise agreed upon. If a member of the CSM is unsure whether they can share a piece of information, they are responsible for verifying whether they may do so with the CSM manager first.
- Members of the council shall not use any information gained in confidence or before the general public to derive any personal benefit in the game, either directly or indirectly.
- Members of the council must follow the provisions in the EULA and TOS at all times.
- Members of the council are expected to maintain a reasonable level of activity with the council.
Failure to abide by the code of conduct can result in early dismissal from the Council of Stellar Management.
Historically, the CSM was governed by a White Paper. While no longer in use, you can find it here.