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Viewing archived items for August 2006

Tranquility Patch Deployment on Tuesday, 5 September from 1000 to 1400 GMT

By Svarthol

In an effort to resolve some of the issues from last week's code branch update and recent server issues, Tranquility will be patched on Tuesday, 5 September. This patch will start at 1000 GMT and is expected to last until 1400 GMT. Patch Notes are available, and the Known Issues page has been updated to reflect the fixes and changes brought about in this patch.

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Tranquility patch scheduled for 31 August has been delayed (Downtime still on!)

By Svarthol

Note: This does not delay the downtime which is for maintenance and further preventive measures The Tranquility patch originally scheduled for later today has been put on hold. The deployment date for this patch will be announced in the near future. When German client version is selected, the character sheet and, more specifically the skills list, do not load or render properly.

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Tranquility will be patched on Thursday, 31 August from 0800 to 1500 GMT

By Svarthol

In an effort to resolve some of the issues from last week's code branch update and recent server issues, Tranquility will be patched on Thursday, 31 August. This patch will start at 0800 GMT and is expected to last until 1500 GMT. Patch Notes are available, and the Known Issues page has been updated to reflect the fixes and changes brought about in this patch.

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EON#5 advertising

By Svarthol

We're getting close to the deadline for corp / alliance ad submissions for the next issue of EON magazine. Ideally we'd like to see drafts before Monday 4th September, with final PDF versions to follow by the 11th, so if you or your corp are intending to advertise your services or boast of your accomplishments in print, or have any questions about the process and what's required, please get in touch.

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Known Issues page updated post Dragon code branch deployment

By Svarthol

A number of additions have been made to the Known Issues page after last week's deployment of the Dragon code branch. These issues will be resolved in patches coming in the next few weeks. We are still in need of assistance with testing the known issues at the bottom of the list and further fix testing on Singularity.

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Extended Downtime for 25 August Delayed

By Svarthol

The Extended Downtime scheduled for Friday, 25 August has been delayed due to the performance of the server-side patch during testing. The server-side patch will be deployed after the weekend. We apologize for the inconvenience.

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Extended Downtime, Friday 25 August, 1000 to 1200 GMT

By Svarthol

Tranquility will have an extended downtime tomorrow, 25 August, running from 1000 to 1200 GMT. The additional downtime will be used to deploy some server-side fixes needed after Tuesday's Dragon code branch deployment. No changes or patches are being made to the EVE client during tomorrow's maintenance period.

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Updated: Temporary Tranquility outage

By Svarthol

Currently TQ is down. It went down around 21:05 GMT. The reason is still being investigated. UPDATE: The server was opened up again for connections at 21:55 and appears to be working normally now. Please bear in mind that it can take up to 30 minutes for the "login lag" to pass, i.e. the number of players logging in again might reduce the server's capacity temporarily. We apologize for the inconvenience.

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(Updated) Post Deployment Known Issues

By Svarthol

There are a small number of Known Issues on Tranquility as a result of yesterday's Dragon code branch deployment. The major issues are as follows: Updated: New courier missions are scheduled for deployment in a patch this Tuesday. There is a display error when putting a BP on escrow.

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Stasis Webifier I mislabeled in german

By Svarthol

Stasis Webifier I is currently shown as Shadow Serpentis Webifier in clients with german language enabled. This mislabeling is a bug and will be fixed as soon as possible. However, this is being used to scam via escrow missions at the moment. This will not be tolerated and we will take action against those found doing it.

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Dragon code branch deployed, Tranquility is back

By Svarthol

The Dragon code branch has finally been deployed to Tranquility. You can see the latest changes in the Patch Notes and take part in the discussion in this forum thread. There were server issues that prevented Tranquility from starting up after the code deployment.

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Dragon code branch deployment issues, downtime extended

By Svarthol

The deployment of the Dragon code branch to Tranquility is taking longer than expected. This is due to a server start-up issue that manifested itself on Tranquility only. This issue has not been found on the internal nor external test servers, thus making troubleshooting and resolving this issue difficult. The EVE Dev team is working on resolving the issue and restoring Tranqility to service as soon as possible. For futher updates, please view this forum thread.

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Tranquility Down.

By Svarthol

Dear players.Tranquility was taken down at 04:10 today due to problems with the database. The server is back up and running now. We do not expect any further downtime until the server goes down at 08:00 EVE time for extended downtime and patch deployment.Valar posted information on the issue here:http://myeve.eve-online.com/ingameboard.asp?a=topic&threadID=382296&page=4#113 We sincerely apologize for the inconvenience this has caused our customers.

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Oveur's Pre-Patch Dev Blog

By Svarthol

Due to the importance of tomorrow's patch, Oveur has written a Dev Blog with answers to the questions in the announcement thread. The blog gives further information on why these changes are being made to EVE.

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Tranquility back up

By Svarthol

Tranquility crashed at 12:05 GMT and was brought back up at approximately 12:15. We here at EVE Online Customer Support sincerely apologize for any inconvenience.

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Tranquility down

By Svarthol

We suffered a server crash (12:05 GMT). The reason for this is currently unknown. The server team is looking into the matter. Tranquility will be back up as soon as possible. Our sincere apologies for the inconvenience.

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And down we go again

By Svarthol

Again, we must apologize for the unexpected server downtime, at around 19:50, which also brought down our website this time. As before, the exact reasons are unknown at this time, but as no players were able to log in for an extended period, we had no choice but to take the server down. We have all hands on deck monitoring the situation and hopefully there will be no further disruptions, as the server seems to be performing well at the moment.

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