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Viewing archived items for August 2016

Introducing Clone States and the Future of Access to EVE Online

By Team Size Matters
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Immortal Capsuleers, Today, we have something exciting to share with you; our plans for a new feature that will let both old and new players take part in EVE Online for free. This is a big, fundamental change to the way EVE works, so we’d like to go over the high level concept, some reasoning for it, and the kind of help we need from you to make it solid.

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Customer Support: Past, Present and Future

By GM Ender
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It's been around a year since EVE Online’s Customer Support Team last published a dev blog and so we felt it was time for an update. This blog is all about Customer Support and as such it will not include any game content or release information. With that being said let's talk about petitions tickets. A Year in Review Before we talk about ticket reply times, queue status and address some of your feedback, we want to highlight some of the events since last we spoke. New Ticket System Last June w...

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